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| About Us > Client Results | ||||||||||||||||||||||||||||||||||||
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Our unique combination of tools, databases and talent has provided superior results
for many clients. Our customers have obviously become our biggest fans. But don’t
take our word for it! Here are testimonials from some of the companies that have
experienced our services.
Manufacturing Industry "I've been the operations manager here for about four years now, and the hardest part of my job was keeping up with our delinquent accounts. I would waste numerous hours each week trying to stay on top of these accounts with very little reward. Our original policy was to turn all of our unmanageable accounts over to an attorney. That is until Randall & Richards contacted us…Randall & Richards recovered funds from my most dreaded account. It is now policy…to send all files, over 90 days delinquent, to Randall & Richards." R. Blecha Operations Manager
Telecommunications Industry "I appreciate the fact that I can convert, so to speak, the money collected into revenue for our company. Let me tell you your percentage of collection is better than other companies I have used in the past. Your company flat out lowers my bad debt every time you collect for us, and for that, I want to thank you." R. Groark Accounts Receivable Manager
Energy Industry "I want to thank you for all of the work you have done for us over the past year. Having previously used a large nationally known collection agency for several years I was hesitant to switch to a new company. However, you have definitely exceeded expectations. I no longer have to wait several months before hearing the status of an account or before seeing any funds collected… …I have been very impressed with your ability to handle various situations. You have collected account balances for me ranging from $400 to over $70,000. You are also able to collect accounts so we can still maintain a good relationship with our customer, but you are also able to get "tough" when necessary." R. Robinson Controller
Heating Industry "We have been a customer of Randall & Richards, Inc. Collection agency for almost two years now. They offer different levels of collection methods, depending on our customer we may choose an aggressive collection tactic in one situation, but for another customer we may request a less aggressive approach. Regardless of the method selected, the Collectors abide by our request. We also find the Collectors provide excellent feedback that is both timely and informative, which has been a problem for us with other Collection agencies. Randall & Richards has provided us with advice when we have requested it, and we find that they are very knowledgeable regarding the laws in the United States. Being a Canadian manufacturer, this has been very valuable. We are also using them in Canada for our collections services… Randall & Richards has developed an understanding of our industry, which has helped when we are discussing possible solutions for settlement. We have no hesitation to recommend Randall & Richards for your collections needs." S. Yamamoto VP of Finance
Supply Industry "Your willingness to offer individual attention to our collection efforts is evident in the personalized attention received from your staff, as well as in the exceptional 87% rate of collection on our accounts placed with Randall & Richards. Your ability to tailor your collection efforts to the specific needs of [our company] and the chimney supply industry has been above and beyond the call of duty… …Having worked with several firms specializing in collections, I am impressed with the level of professionalism displayed by Randall & Richards. No other firm has been able to meet my expectations, let alone exceed those expectations in the manner that you have been able to achieve. I truly appreciate all of your endeavors and assistance. I would be pleased to recommend your services to anyone who appreciates excellent service, professionalism, and an incredible rate of collection." S. Holderbaum Customer Credit
Snack Food Industry "This letter is to state I have worked with the Randall and Richards organization for the last five years and the service has been wonderful. They have promptly sent all payments to us, and handled all accounts placed with professionalism." B. Blakely Accounts Receivable/Collection
Clothing Industry "… Randall & Richards, Inc. confronted all balances turned over equally, whether it was $500.00 or $250,000.00. Since our involvement, you have collected over $2.5 million we had previously considered uncollectible. Your effort to collect the principal, our interest as well as your fees whenever possible, has been unbelievably effective in reducing our total cost of collections. Similarly, your 'full service approach' from litigation to asset and liability investigations further ‘sweetens the pie’ like no other company could. My DSO has plummeted, as has my blood pressure! I would strongly suggest Randall & Richards, Inc. to any company seeking a professional collection agency that genuinely performs." P. Petrucci Collections Manager
Building Supply Industry "I am writing to commend [the] staff at Randall and Richards on the exemplary work they have done collecting on our past due accounts. The Randall and Richards personnel are professionals who know how to get resolution from debtors." H. Siggins Credit Manager
Lumber Industry "I just wanted to drop you a note of appreciation for your collection efforts on our behalf. As you know, we used a well-known national collection agency for all of our collection business. I became dissatisfied for two reasons. First, I didn't feel that they pursued each account with the same vigorous effort. Secondly, I always had to call and ask for an update. I was really impressed with the speed of the results on our most recent placement. This was an account that we had nearly given up on. In fact, our other agency recommended that we write it off because the debtor had skipped. I must confess that I gave you a bunch of "dogs" to see how you would do." R. Burghard Managing Member
Medical Supply Industry "I would like to thank both you and [the] International Collections [team] for your diligence in helping us obtain payment from our Bogotá, Columbia account. Even more impressive, was the ongoing communication we received in regards to this account. As a first-time client of Randall & Richards, I can honestly tell you that this is the first time I have truly felt that I was receiving honest information. As you know, the collection world has many unsavory companies and we have dealt with a couple of companies that seem to fall within this line." J. Paget Credit Manager
E-Business Industry "Randall & Richards handles each debtor, no matter the dollar amount sent to them, with the same vigor and intensity. I find that to be a rare, unique, but very impressive quality of this agency's staff that sets them miles ahead of other agencies. I also find their reporting system to be very efficient, which makes sending out payments, timely." B. Faye Credit & Collection Analyst
Building Supply Industry "I have placed commercial accounts with Randall & Richards for more than a year. They have collected accounts that I considered to be write-offs and have been successful in tracking down skipped accounts. My experience with their staff has been very good, and I highly recommend them to anyone in need of a collection agency." B. Morrison Regional Credit Manager
Printing Industry, Canada "We have worked with the firm of Randall & Richards, and have experienced not only sound collection efforts, but professionalism from the collection staff. Randall & Richards keeps us updated on all accounts." J. Clark Credit Manager
Laundry Industry "… To date [we have] received payments for 70% of the dollars sent to [Randall & Richards]. The companies owing another 10% of the monies have gone out of business. I feel that [Randall & Richards] has performed an outstanding job for our company, and will continue to do business with [them]." J. Pringle Credit Manager
Building Supply Industry "Since we all hear so many negatives in our lives, I wanted to take a minute and send you a positive. The result you are able to achieve on my collection accounts is excellent. In fact, there have been a number of accounts that you have collected within less than one week after I have sent them to you! I also appreciate the fact that you give as much attention to a small collection account as you do a large one. Thank you! Working with you is a pleasure and mutually profitable, as well." J. O’Rourke Credit Manager
Optical Industry I have found it to be a real pleasure working with Kevin Curtis. With his past experience in the optical industry, he is familiar with how our business operates as well as the relationship we have with our accounts. We receive timely updates on the status of accounts and Kevin is always easy to communicate with."
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CALL US TODAY: (877) 654-1234
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